Guest Service Associate – Student Hostel
Core
Front desk operations and student relations for a university campus hostel, managing check-ins, complaints, and facility coordination.
Role type
Guest Service Associate (Student Hostel)
Builds
Safe and comfortable living environment for students
Domain
Higher Education / Student Housing
Required skills
Front desk operations, complaint management, inventory management, interdepartmental coordination, documentation, MS Excel, MS Word, digital ticketing systems
Preferred skills
Hospitality management degree, English proficiency
Responsibilities
Manage student check-in and check-out procedures, maintain accurate records of room keys and luggage storage, register and track student complaints within SLAs, coordinate with maintenance and housekeeping teams, handle student grievances and conflicts, prepare daily operational reports
Seniority
Entry to Mid-level