Teamlead IT Service Management
Core
Lead IT Service Management processes, manage IT budget and contracts, and oversee a team of ~10 staff within the federal government ICT department.
Role type
Senior IT Service Management Team Lead
Builds
IT service management processes and vendor service quality
Domain
Public sector / Federal government / IT Service Management
Required skills
IT Service Management (ITIL), People Management, Budget Management, Procurement Management, Contract Management, Strategic Planning, Stakeholder Management, Vendor Supervision, Team Coaching, Knowledge Management
Preferred skills
Master's degree in IT or Economics, Experience in federal government, Strong communication skills, Proactive mindset, Organizational skills
Technologies
ITIL, IT Service Management tools
Responsibilities
Lead IT service management processes and manage IT budget and contracts, Oversee a team of ~10 staff and support their development, Coordinate with internal stakeholders (PMO, legal, finance) and external vendors, Participate in federal government synergy initiatives, Report directly to the ICT Director and contribute to ICT strategy
Seniority
Senior, hands-on IC with management responsibilities