Ocean Customer Experience Specialist
Core
Managing customer onboarding, channel operations, case resolution, and contract/dispute management for Maersk's global logistics customers.
Role type
Customer Experience Specialist
Builds
Customer service channels and support workflows for global trade clients
Domain
Global logistics and supply chain
Deliverable
client delivery
Required skills
German language (B2+), case management, contract management, dispute resolution, customer onboarding, channel management
Preferred skills
MS Office proficiency, comfort with European shift schedules