Fraud Activity Agent (German-speaking) - On-site BM01
On-site
Core
Investigate and verify suspicious fraud cases for clients in the Tech industry by collecting documentation and managing case resolution.
Role type
Fraud Activity Agent (Customer Support/Operations)
Builds
Fraud investigation outcomes and verified customer documentation for client brands
Domain
Tech industry / Fraud prevention
Deliverable
client delivery
Required skills
Fraud investigation, documentation verification, case management, de-escalation, root-cause analysis, CRM usage, OS troubleshooting (iOS/Android/Windows), SLA optimization
Preferred skills
Bilingual German/English, conflict resolution, active listening, empathy, adaptability, proactive improvement initiatives
