Delivery Leader Aircraft Customer Support & Service F/H
Core
Pilot performance and quality of customer service delivery for aircraft projects, coordinating technical and commercial teams to ensure client satisfaction and regulatory compliance.
Role type
Senior delivery leader (aircraft customer support & service)
Builds
Customer support and service delivery for aircraft maintenance and operations
Domain
Aerospace engineering and aircraft maintenance
Required skills
Project management, team coordination, budget management, technical data analysis, regulatory compliance knowledge, leadership, stakeholder negotiation, operational planning, technical documentation
Preferred skills
Experience in operational management, knowledge of CAMO control, mechanical design, spare parts management, fleet performance, maintenance management software
Technologies
Maintenance management software, planning tools
Responsibilities
Supervise service delivery and support for aircraft ensuring safety and regulatory compliance, Coordinate technical and commercial teams to meet client satisfaction and delivery deadlines, Manage schedules, resources, and budgets to optimize operational performance, Establish and maintain strong relationships with clients and partners, Analyze service performance and drive innovation, Resolve complex maintenance and support issues including structural repairs, Supervise team training, development, and career management
Seniority
Senior, hands-on IC with management responsibilities