Help Desk
Core
Monitor network infrastructure, manage tickets, and perform first-level troubleshooting to ensure service continuity and SLA compliance.
Role type
Level 1 Help Desk Technician
Builds
Network monitoring and incident response for business clients
Domain
ICT and digital transformation
Deliverable
dashboards & analysis
Required skills
Windows environment, Microsoft 365, TCP/IP networking, IP addressing, routing, switching, first-level network troubleshooting, ticket management tools, incident management
Preferred skills
Service Desk or NOC experience, IT or telecommunications degree
Responsibilities
Monitor network lines using dedicated tools, manage alarms and anomalies, handle and update tickets, perform first-level network troubleshooting, interface with clients and suppliers for technical escalations, manage first-level hardware and software issues, compile incident reports
Seniority
Entry-level