Incident Response Analyst II
Core
24x7 monitoring and incident management for global data center critical facilities infrastructure (power, cooling, fire, water).
Role type
Incident Response Analyst (Facility Operations)
Builds
Operational continuity for mission-critical data center facilities
Domain
Data Center Operations / Critical Infrastructure
Deliverable
physical/clinical work
Required skills
Electrical systems, Mechanical systems, HVAC and cooling, Fire detection and suppression, Building Management Systems (BMS), Electrical Power Monitoring Systems (EPMS), Incident triage, Escalation procedures, Ticket management, Compliance documentation review
Preferred skills
None stated
Technologies
EPMS, BMS, DCIM
Responsibilities
Perform 24x7 monitoring of critical facility systems, Respond to facility alarms and operational events in real time, Execute escalation procedures, Create and manage event tickets within SLA targets, Analyze facility operational data and identify trends, Review vendor technical documentation (MOP, RA, SOP)
Seniority
Mid-level, hands-on IC
