Senior Manager, Facilities Remote Operations Center
Core
Lead the 24/7/365 Facility Remote Operations Center (ROC) to monitor, detect, and escalate critical facility events across Crusoe's national AI data center portfolio.
Role type
Senior Manager, Facilities Remote Operations Center
Builds
Centralized visibility, monitoring, and rapid response capabilities for Crusoe's critical infrastructure footprint.
Domain
AI Data Center Operations / Critical Facilities Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
MEP systems knowledge (electrical, mechanical, fire/life safety), incident management, root cause analysis, shift-based operations leadership, DCIM/BMS/EPMS platform expertise, team recruitment and development
Preferred skills
Hyperscale/AI data center experience, CDCP/CDCS/CDCE/DCPRO certifications, scaling remote operations functions, liquid cooling infrastructure knowledge, multi-site portfolio management
Technologies
DCIM, EPMS/BMS, ticketing systems, alarm management tools, liquid cooling CDUs/manifolds
Responsibilities
Lead 24/7/365 ROC operations including staffing and performance management; Establish and improve monitoring protocols and SOPs for facility alarms; Serve as senior escalation point for critical events; Maintain deep knowledge of MEP systems in AI data centers; Own incident management processes and lead root cause analysis; Recruit, train, and develop ROC staff; Identify opportunities for automation and process standardization
Seniority
Senior, hands-on IC with team leadership
