Customer Service Coordinator
Core
Central hub for sales-related activities, handling enquiries, quotations, order entry, and project coordination to ensure seamless quote-to-delivery experience.
Role type
Customer Service Coordinator
Builds
Sales orders, field service orders, billing documents, and order acknowledgements
Domain
Sales operations and order management
Required skills
Order processing, quotation management, purchase order verification, payment follow-up, document filing, multi-tasking, deadline management
Preferred skills
Syteline ERP knowledge, Microsoft Office proficiency
Responsibilities
Process enquiries, quotations, orders and shipments; Verify purchase orders against quotations; Liaise with customers to confirm schedules and follow up on payments; Coordinate with internal departments for order processing; Enter sales orders and generate billing documents; File customer-related documents
Seniority
Mid-level, individual contributor