US Customer Service Representative
Core
Deliver exceptional customer support via live inbound and outbound calls for US-based customers, assisting with logistics, shipping, tracking, and issue resolution.
Role type
Customer Service Representative (Voice Support)
Builds
Customer satisfaction and operational efficiency for UPS Logistics services
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Voice support, logistics knowledge, CRM documentation, problem-solving, active listening, shift flexibility
Preferred skills
US customer service experience, familiarity with UPS Logistics processes, order tracking experience
Technologies
CRM (SF)
Responsibilities
Handle inbound and outbound calls to resolve shipping and logistics inquiries, accurately document interactions in the CRM system, collaborate with internal teams for issue resolution, identify process gaps to improve customer experience, manage high volumes of call traffic
Seniority
Entry to Mid-level