Customer Quality Engineer
Core
Manage customer complaints, lead quality investigations, and coordinate warranty processes for Cummins products.
Role type
Senior Customer Quality Engineer
Builds
Corrective and preventive actions for product and process issues
Domain
Manufacturing / Automotive
Required skills
Root cause analysis, APQP, PPAP, FMEA, SPC, CPK, Lean, Six Sigma, warranty management, quality metrics, cross-functional collaboration
Preferred skills
Quality 4.0, digitalization, new product introduction, Safe Launch, VPI
Technologies
Lean, Six Sigma, APQP, PPAP, FMEA, SPC, CPK
Responsibilities
Manage internal and external customer complaints and escalations; Lead quality investigations to identify root causes; Coordinate warranty processes and defective part analysis; Supervise Quality Technicians and Inspectors; Participate in new product launches (APQP, PPAP, Safe Launch, VPI); Monitor quality performance indicators.
Seniority
Senior, hands-on IC with supervisory duties