Director, APSO, Patient & Customer Experience
Core
Lead APAC Patient Experience and Patient Support Program (PSP) strategy, shape regional content & channel strategy, and oversee commercial AI product ownership for Engagement.ai and Content.ai.
Role type
Senior IC Director (Strategic Marketing & Product Ownership)
Builds
Patient-centric brand strategy, commercial AI product roadmaps, and digital engagement capabilities for sales channels.
Domain
Healthcare (Innovative Medicine) + Commercial AI
Deliverable
production ML models
Required skills
Strategic planning, product ownership, cross-functional leadership, data-driven decision making, compliance management, stakeholder alignment
Preferred skills
Experience with commercial AI products, digital engagement strategies, patient support program design
Technologies
Engagement.ai, Content.ai, CONNEXT
Responsibilities
Align market needs into a coherent APAC Patient Experience strategy, lead the APAC Patient Experience community, serve as regional PxP Business Product Owner, ensure compliance across the region, define outcome measurement frameworks, drive adoption of digital amplified HCP engagement, lead and develop direct reports.
Seniority
Director, strategic leadership
