Events Manager
Core
Coordinate pre-event, event, and post-event phases for average to large-sized groups, ensuring seamless service and revenue maximization.
Role type
Mid-level Event Manager (Hospitality)
Builds
Property events and group experiences
Domain
Hospitality / Event Management
Deliverable
product features
Required skills
Event logistics, customer service, sales coordination, billing accuracy, group room block management, operational problem solving, trend integration, stakeholder liaison, site inspection support, feedback solicitation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Ensure events progress seamlessly by following established procedures; greet customers and hand off to operations; ensure billing accuracy and conduct bill reviews; manage group room blocks and meeting space; identify and solve operational challenges; act as liaison between sales and customer; participate in site inspections; solicit feedback for improvement; deliver exceptional customer service throughout the experience; oversee customer experiences from turnover to post-event; handle guest problems and complaints; conduct pre- and post-event meetings; assist in sales process and revenue forecasting; up-sell products and services; review guest satisfaction results with employees.
Seniority
Mid-level, hands-on IC