Tecnico Informatico Help Desk
Core
IT Help Desk technician providing first-level user support for workplace hardware and software issues, including network and system troubleshooting.
Role type
Help Desk Technician
Builds
IT support services for client workplace environments
Domain
IT Services / Workplace Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, Windows OS support, Network basics (TCP/IP, LAN, Wi-Fi), Ticketing system management, IT problem diagnosis
Preferred skills
English language proficiency, Patente B driving license
Technologies
Windows, TCP/IP, LAN, Wi-Fi
Responsibilities
Manage and resolve user assistance requests, Install and configure workstations and peripherals, Provide support on operating systems and Windows environments, Diagnose and troubleshoot first-level IT issues, Escalate complex issues to higher support levels, Verify issue resolution with users, Manage and update requests via ticketing tools