Product Support Engineer (Open)
Core
Provide advanced technical support and Level 3 escalation for Philips healthcare solutions and medical informatics platforms, diagnosing complex hardware, software, and network issues.
Role type
Senior IC Product Support Engineer (Healthcare IT)
Builds
Stable operation of hospital IT environments, medical devices, and patient monitoring systems
Domain
Healthcare IT / Medical Informatics / Clinical Informatics
Deliverable
client delivery
Required skills
Advanced troubleshooting of hardware/software/networking, TCP/IP/DNS/DHCP analysis, enterprise IT infrastructure (Windows Server, SQL Server, Active Directory, VMware, Citrix), system integration, technical documentation, stakeholder collaboration
Preferred skills
Hospital IT environment support, enterprise software deployment/integration, global stakeholder management
Technologies
Microsoft Windows Server, SQL Server, Active Directory, VMware, Citrix, Cisco networking gear
Responsibilities
Diagnose and resolve complex technical issues, lead Level 3 escalations, collaborate with R&D and Product Management, develop training materials and technical documentation, drive support process improvements
Seniority
Senior, hands-on IC