Technical Support & Escalation CIT (d/f/m)
Core
Primary point of contact for high-level technical and clinical IT escalations across Europe, bridging clinical workflows and technology to ensure reliable, compliant, and efficient system performance in healthcare environments.
Role type
Senior Clinical IT Technical Support Specialist (Escalation)
Builds
Reliable, compliant, and efficient clinical IT systems and digital integrations for healthcare customers across Europe.
Domain
Healthcare diagnostics, clinical IT, hospital systems integration, medical device connectivity.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Clinical IT support, hospital systems integration, medical device connectivity, networking, data security, root cause analysis, technical training and mentoring, process optimization, documentation.
Preferred skills
Additional European languages.
Technologies
Clinical systems, hospital IT infrastructure, medical device connectivity protocols.
Responsibilities
Serve as primary point of contact for high-level technical and clinical IT escalations; Provide expert on-site support to resolve complex issues related to clinical systems, software integrations, and connectivity; Analyze, diagnose, and resolve recurring technical challenges ensuring effective communication between customers, field service engineers, and global support teams; Drive initiatives to improve team efficiency, optimize processes, and enhance customer satisfaction; Participate in root cause analysis and implement preventive actions for critical incidents; Contribute to documentation, best practices, and knowledge sharing within the European service organization.
Seniority
Senior, hands-on IC with mentorship responsibilities.