Visitor Experience Roles – Expression of Interest
Core
Leading and delivering high-quality visitor experiences, cultural performances, and guided tours at the Waitangi Treaty Grounds, including the Treaty House function.
Role type
Senior IC visitor experience manager and specialist cultural performer
Builds
Guided tours, cultural performances, and premium visitor experiences for manuhiri
Domain
Tourism, heritage, and Māori culture
Required skills
Leadership and team management, workforce planning and rostering, service quality assurance, health and safety management, storytelling and interpretation, cultural performance (kapa haka, waiata, haka, poi, mau rākau, te reo Māori, tikanga, whaikōrero, karanga), digital literacy
Preferred skills
Tertiary qualification in tourism/heritage/education, experience in high-volume visitor environments, VIP/stakeholder hosting experience, first aid certification
Technologies
Rostering systems, ticketing systems, visitor experience management platforms
Responsibilities
Lead, coach, and develop the Hosted Experiences team; Plan rosters and staffing to meet visitor demand; Set and lift visitor experience standards using feedback; Oversee the Treaty House function and premium experiences; Deliver cultural performance to a high professional standard; Support rehearsals, peer coaching, and knowledge sharing
Seniority
Senior, hands-on IC (Manager) and Specialist