Customer Service Representative – Fixed Term
Core
Fixed-term Customer Service Representative covering maternity leave, supporting dispatch operations, monitoring service delivery, and coordinating with drivers and customers for a municipal waste management team.
Role type
Customer Service Representative (Operational Support)
Builds
Municipal waste collection services
Domain
Municipal services / Waste management
Deliverable
dashboards & analysis
Required skills
Communication, Customer service, Multi-tasking, Attention to detail, Administration, Computer systems proficiency, Problem solving, Reliability, Organization
Responsibilities
Monitor daily runs and service delivery performance, Communicate operational updates to drivers, Follow up on delayed or incomplete runs, Assist with scheduling and preparation for upcoming runs, Maintain accurate customer information within company systems, Coordinate with drivers and operational teams to resolve customer enquiries, Monitor daily operations and respond to customer and driver issues, Complete operational administration tasks as required