Dispatcher/Router
Core
Coordinate daily dispatch operations and optimize routes for residential, commercial, and roll-off service delivery.
Role type
Operations Dispatcher / Route Planner
Builds
Residential, commercial, and roll-off waste collection services
Domain
Waste Management / Logistics
Deliverable
product features
Required skills
Route optimization, real-time communication, issue resolution, scheduling, customer service, operational coordination
Responsibilities
Coordinate daily dispatch operations by communicating with drivers and assigning service calls; Optimize daily and next-day routes to balance efficiency and cost; Assign routes and service tickets to drivers and monitor progress; Manage incoming calls and emails to coordinate pickup, delivery, and container movement; Communicate proactively to resolve on-site issues and delays; Monitor driver activity to identify disruptions and coordinate same-day solutions.