Remote Customer Service Manager - Hospitality
Core
Lead a remote customer support team to deliver exceptional service and drive continuous improvement in the Hospitality & Tourism sector.
Role type
Senior Customer Service Manager (remote team lead)
Builds
Customer experience strategies and service delivery processes
Domain
Hospitality & Tourism
Deliverable
dashboards & analysis
Required skills
Remote team leadership, CRM systems, KPI monitoring, customer escalation management, cross-functional collaboration, performance reporting
Preferred skills
Hospitality industry experience, Bachelor's degree in hospitality management or business