Vice President, Customer Engagement and Performance - Asia Pacific Franchise
Core
Define strategy and execute customer engagement for fraud, compliance, and risk management across the Asia Pacific region to optimize institutional processes and ensure payment security.
Role type
Senior leadership (Vice President) in customer performance and risk strategy
Builds
Regional customer engagement model, risk mitigation strategies, and stakeholder training programs
Domain
Financial services, payments, fraud, and compliance
Required skills
Strategic thinking, risk management, compliance management, fraud operations, people management, stakeholder engagement, MIS analysis, presentation skills
Preferred skills
Mandarin speaking ability
Technologies
Internal Mastercard data systems, Academy of Risk Management training platforms
Responsibilities
Create and communicate regional customer engagement approach, refresh strategy, lead initiatives to address franchise vulnerabilities, support MIS analysis, deliver customer review meetings and training, establish engagement models with stakeholders, support sales opportunities, manage and coach team members
Seniority
Executive, strategic leadership with regional oversight