Desktop Support Specialist II
Core
Provide advanced desktop support for warehouse and distribution operations, managing endpoints, mobile devices, and industrial hardware to ensure operational continuity.
Role type
Senior IC Desktop Support Specialist (Warehouse/Distribution)
Builds
Stable endpoint environment for warehouse workstations, mobile scanners, and industrial printers
Domain
Logistics / Distribution / IT Operations
Required skills
Microsoft Intune, Windows 11, Active Directory, Microsoft Entra ID, ServiceNow, TCP/IP, DHCP, DNS, VLANs, barcode scanner hardware, industrial printing hardware, warehouse/ERP connectivity
Preferred skills
AI tools (Microsoft Copilot), SOP development, process improvement
Technologies
Microsoft Intune, Windows 11, Microsoft 365, ServiceNow, Zebra, Honeywell
Responsibilities
Manage Microsoft Intune enrolled devices including provisioning, deployment, and retirement; Deploy and support applications; Provide advanced support for Windows devices, peripherals, and endpoint connectivity; Monitor endpoint compliance and remediate policy failures; Support warehouse workstations, industrial PCs, and shared-use devices; Install, configure, and troubleshoot barcode scanners and mobile computers; Support label and document printers including thermal and industrial engines; Identify recurring issues and recommend improvements; Participate in endpoint modernization and hardware refresh initiatives
Seniority
Mid-Senior, hands-on IC
