Key Account Analyst
Core
Manage and resolve customer inquiries, facilitate onboarding, and analyze customer accounts to improve experience and retention for CHEP's pallet and container logistics services.
Role type
Key Account Analyst (Customer Success & Operations)
Builds
Customer accounts, service processes, and operational efficiency for logistics clients
Domain
Logistics / Supply Chain / Pallet Management
Deliverable
dashboards & analysis
Required skills
Data analysis, Customer relationship management, Cross-functional collaboration, Process improvement, Account performance monitoring, Administrative follow-up
Preferred skills
Power BI, SAP, French language
Technologies
Excel, Microsoft Office, Power BI, SAP
Responsibilities
Manage and resolve customer inquiries and complaints; Facilitate customer onboarding and system training; Collaborate with Sales, Finance, and Operations; Maintain accurate customer data in systems; Conduct regular account reviews to identify improvement opportunities; Support continuous improvement of customer service processes; Act as a customer advocate for internal stakeholders.
Seniority
Individual Contributor