Customer Solutions Specialist
Core
Primary commercial and operational contact managing the complete order fulfillment cycle from quotation through delivery for assigned customers.
Role type
Customer Solutions Specialist (Order Fulfillment)
Builds
Seamless execution of customer requirements and order-to-delivery processes
Domain
Semiconductor supply chain and manufacturing operations
Required skills
Order management, cross-functional coordination, customer issue resolution, supply chain process knowledge, SAP Order Management, Microsoft Excel, operational reporting
Preferred skills
Quality management, continuous improvement initiatives, stakeholder management
Technologies
SAP, Microsoft Office (Excel)
Responsibilities
Manage customer enquiries related to product availability, pricing, and delivery timelines; Coordinate with Sales, Planning, Procurement, Logistics, Quality, and Finance teams; Generate and maintain operational reports and customer-related dashboards; Ensure adherence to internal processes, quality standards, and compliance requirements.
Seniority
Mid-level (2-3 years experience)