Callcenter Medewerker
Core
Dispatching and coordinating parking operations and incidents across the Netherlands.
Role type
Operations dispatcher (call center)
Builds
Parking services for municipalities and companies
Domain
Parking operations
Required skills
Incident coordination, remote system operation, process monitoring, stakeholder collaboration, change management, accurate logging
Preferred skills
Customer service experience, hospitality experience, security experience, call center experience
Technologies
Access control systems, monitoring tools
Responsibilities
Assess and handle reports from parking locations, coordinate actions for disruptions and incidents, remotely operate installations and access systems, monitor processes and service delivery, collaborate with service technicians and internal teams, detect deviations and take appropriate actions, ensure correct registration and follow-up of reports
Seniority
Entry-level to Mid-level