Lead Service Delivery Consultant
Core
Lead Service Delivery Consultant supporting SimCorp clients with production support, incident management, and workflow enhancements for SimCorp Dimension.
Role type
Senior IC service delivery consultant (financial software)
Builds
Front-to-Back solutions, optimized client workflows, and enhanced functionality for SimCorp Dimension
Domain
Asset management, insurance, funds management, custodian services
Deliverable
client delivery
Required skills
SimCorp Dimension expertise, financial domain knowledge (front/back office, accounting, transaction workflows), incident management, application configuration, client relationship management, training delivery, process improvement
Preferred skills
Experience in EMEA shift operations, additional languages beyond English
Technologies
SimCorp Dimension
Responsibilities
Serve as primary point of contact for production support and customer relationship management; Provide live support for resolving application and system operation issues; Fulfil application configuration maintenance and enhancement requests; Assess customer requirements for complex system enhancements and address them to product management; Implement additional functionality for existing customers; Contribute to knowledge transfer by conducting training and coaching; Contribute to wider policy making including development of practices and procedures
Seniority
Senior, hands-on IC