Ticketing & Customer Service Coordinator
Core
Manage ticketing operations and customer support for major festivals and concerts, ensuring smooth customer journeys from sale to event day.
Role type
Ticketing & Customer Service Coordinator
Builds
Ticketing systems, customer support channels, and event-day operations for festivals and concerts
Domain
Live entertainment / Festivals
Deliverable
product features
Required skills
Ticketing platform management, customer support, sales reporting, provider liaison, community monitoring, data accuracy, multitasking
Preferred skills
Event administration background, hospitality experience, quick system adoption
Technologies
Ticketing platforms
Responsibilities
Manage ticket types, pricing, allocations, holds, releases, and promo codes; Issue and track complimentary tickets for artists, sponsors, media, and staff; Liaise with ticketing providers to implement changes and troubleshoot issues; Monitor ticket sales and share updates with the marketing and events team; Respond to email and social media enquiries regarding purchases, refunds, transfers, and ticket access; Monitor event social channels for sentiment and escalate complex issues; Maintain customer-facing ticketing and event information; Provide event-day ticketing and customer support
Seniority
Individual Contributor