Datacenter Operations Manager (DCOM)
Core
Manage global datacenter operations, safety, and service delivery for Microsoft's cloud infrastructure supporting billions of users.
Role type
Senior IC datacenter operations manager
Builds
Global datacenter portfolio (100+ sites, 1M+ servers) for Microsoft Azure, Office 365, Bing, Xbox, and OneDrive
Domain
Cloud infrastructure / Datacenter operations
Required skills
People management, mission-critical service management, supplier contract management, SLA/KPI/OKR oversight, budget planning and forecasting, cross-functional partnership, safety compliance, incident management, root cause analysis, resource prioritization
Preferred skills
Environmental health and safety expertise, risk assessment, certifications
Technologies
Datacenter management systems, SLA/OLA tools, incident management platforms
Responsibilities
Coach and develop team members to operate datacenter systems safely; Align on supplier contracts and operational criteria; Manage SLAs, KPIs, and OKRs to improve efficiency; Partner with landlords and cross-functional teams on safety and risk initiatives; Plan and manage datacenter budgets and demand costs; Execute service delivery requirements for availability and security; Lead incident bridge meetings and postmortem reporting; Drive service quality audits and training for support teams.
Seniority
Senior, hands-on IC with people management
