Prácticas Guest Experience - Hyatt Regency Hesperia Madrid - (Ávila)
Core
Intern role focused on creating memorable guest experiences and exceeding client expectations in a luxury hotel setting.
Role type
Guest Experience Intern
Builds
Personalized guest journeys and exceptional stay experiences
Domain
Luxury Hospitality
Required skills
Guest journey management, special request handling, VIP guest support, cross-department collaboration, guest satisfaction tracking, online reputation management, opportunity identification for guest delight
Preferred skills
High-level English proficiency, other languages, proactive attitude, empathy, attention to detail, multicultural adaptability
Technologies
N/A
Responsibilities
Accompany guests throughout their journey, manage special requests and service incidents, support VIP and group arrivals, collaborate with Front Office/Housekeeping/F&B/Events teams, track guest feedback and satisfaction levels, participate in initiatives to improve guest experience and online reputation, identify opportunities to surprise and delight guests
Seniority
Intern