Ervaren teamleader CC Best
Core
Leading a team of 5-10 Customer Care agents to ensure high-quality service for clients, combining strategy with daily execution.
Role type
Senior Customer Care Team Lead
Builds
Customer service operations and client experience
Domain
Beauty/Cosmetics and Medical services
Required skills
Team leadership, process optimization, performance monitoring, complex issue resolution, strategic planning, reporting
Preferred skills
Experience in hospitality or high-end service, affinity with cosmetic/medical sector, calm under pressure
Responsibilities
Coaching and managing a team of 5-10 agents, implementing customer-centric work processes, analyzing customer inquiries to identify improvement opportunities, acting as a subject matter expert for complex client questions, monitoring team performance and creating reports, ensuring smooth integration of the call center with the internal organization