Operations Support Specialist
Core
End-to-end operations support and troubleshooting for the complete order lifecycle, including purchase orders, goods receipt, stock updates, sales orders, warehouse operations, dispatch, and e-invoicing.
Role type
Operations Support Specialist
Builds
Seamless daily operations across domestic and export business units for Fabric, Rugs, and Bedding.
Domain
Retail / E-commerce / Supply Chain
Required skills
Order lifecycle management, SAP administration, Master data management, System coordination, Portal administration, Logistics coordination, Payment gateway management, Export operations support
Preferred skills
Process improvement, Stakeholder consultation, Project scope definition
Technologies
SAP, Infinity, Dealer Portal, Mobile Application, Sansaar Website
Responsibilities
Manage and troubleshoot day-to-day business operations across the complete order lifecycle; Coordinate with development teams for system enhancements and new feature implementations; Manage master data for Fabric, Rugs, and Bedding businesses; Maintain Customer Master, including pricing and discount structures; Create and maintain Material Master records; Manage product listings and content updates for the Sansaar website; Coordinate with external vendors for fabric flat-shot photography; Coordinate with courier service partners to ensure smooth logistics operations; Coordinate with payment gateway partners to ensure seamless online payment processing; Administer and customize the Dealer Portal based on business and customer-specific requirements; Manage and maintain export-specific master data, including Customer Item Mapping, HSN Code Verification, and Export Pricing.