Assistant VP, Corporate Client Services, Group Technology & Ops
Core
Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels while managing day-to-day operations and leading teams.
Role type
Senior IC corporate client services manager (operations & leadership)
Builds
Corporate client service operations and customer journeys
Domain
Banking / Corporate Client Services
Required skills
Data Analytics, Operational Management, Team Leadership, Stakeholder Management, Service Recovery, Workflow Optimization, Governance & Risk Management, Strategic Planning, Talent Development, Digital Transformation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels; Manage day-to-day CCS operations; Lead managers and frontline teams; Drive service recovery and complex case resolution; Analyze operational data and customer trends; Optimize workflows and resource utilization; Lead transformation and digital initiatives; Collaborate with stakeholders to improve customer journeys; Ensure governance, risk management and compliance; Develop leadership capabilities and succession plans.
