ADDETTO/A CUSTOMER SERVICE & BACK OFFICE LOGISTICO
Core
Customer service and back office logistics support for a fashion distribution company, handling client contacts, order tracking, and returns.
Role type
Customer Service & Back Office Logistics Agent
Builds
Order fulfillment and client support for fashion distribution clients
Domain
Fashion / Retail Distribution
Deliverable
product features
Required skills
Customer service, Order management, Logistics coordination, Returns processing, Communication, MS Office (Excel, Word)
Preferred skills
Experience in Fashion/Texile/Distribution sector
Technologies
MS Office (Excel, Word)
Responsibilities
Manage daily client contacts via phone and email; Monitor and track deliveries, resolving shipping issues; Coordinate and manage product returns; Interface with internal departments (warehouse, logistics, admin) and Key Accounts; Ensure high service quality standards.
