Teamleiter IT-Support
Core
Leading a team of 10+ to ensure smooth operation of customer software solutions and providing 1st/2nd level support.
Role type
Senior IT Support Team Lead
Builds
Support organization and customer service processes
Domain
Telecommunications
Required skills
Team leadership, Staffing and scheduling, Operational support (1st/2nd level), Escalation management, Process optimization, Employee development
Preferred skills
Strategic planning, Customer orientation, Solution-oriented thinking
Technologies
Support tools, Internal documentation systems
Responsibilities
Lead and develop a support team of over 10 employees, Manage staffing and scheduling, Provide operational support (1st and 2nd level), Coordinate escalated customer inquiries, Optimize support processes and tools, Conduct call reviews and support briefings
Seniority
Senior, hands-on IC with leadership