Regional Service Cost & Management Support Manager (Korean Speaking)
Core
Drive service cost efficiency, coordinate regional service operations, and provide management insights for Samsung's Southeast Asia and Oceania region.
Role type
Senior regional service cost and operations manager
Builds
Service cost savings initiatives, operational dashboards, and quality performance reports for Samsung Care+
Domain
Consumer electronics / Service operations / Cost management
Deliverable
dashboards & analysis
Required skills
Service operations management, Cost management, Project management, Data analysis, P&L reporting, KPI monitoring, Process improvement
Preferred skills
SAP, Tableau, AI tools, Component repair guidelines, Multi Parts Usage (MPU) initiatives
Technologies
Microsoft Excel, PowerPoint, Word, SAP, Tableau
Responsibilities
Monitor service cost KPIs and identify cost efficiency opportunities, Prepare operational reports and dashboards for management, Coordinate component repair guidelines and parts availability, Lead regional service operation projects, Support Samsung Care+ operations and quality monitoring
Seniority
Senior, hands-on IC
