Spa Receptionist - Castelfalfi
Core
Welcome guests and manage spa operations including bookings, check-in/out, and retail sales to ensure a personalized luxury experience.
Role type
Spa Receptionist
Builds
Guest arrival/departure experiences, treatment schedules, and retail product sales
Domain
Hospitality / Wellness
Deliverable
product features
Required skills
Guest relations, booking management, POS operations, retail sales, scheduling coordination, multilingual communication, administrative software proficiency
Preferred skills
Italian or Thai language knowledge, luxury hospitality experience
Responsibilities
Greet guests professionally, manage reservations and treatment scheduling, handle check-in/out and billing, coordinate with therapists, promote wellness programs and retail products, process payments and vouchers, maintain reception area presentation, prepare daily operational plans, manage guest feedback logs, support daily revenue reporting, collaborate with resort departments
Seniority
Entry-level to Mid-level, hands-on IC