Team Leader (Investigation and Enforcement), Community Relations Unit
Core
Lead a team of Community Relations Officers to manage investigations and enforcement actions for severe neighbour noise disputes and hoarding cases in public and private housing estates.
Role type
Senior Team Leader (Investigation and Enforcement)
Builds
End-to-end management of enforcement cases and operational oversight for the Community Relations Unit
Domain
Public administration / Community relations / Housing enforcement
Deliverable
client delivery
Required skills
Operational leadership, team supervision, investigation and enforcement experience, case review and quality assurance, stakeholder engagement, policy development
Preferred skills
Analytical and problem-solving abilities, sound judgement, empathy and sensitivity, written and verbal communication
Technologies
None stated
Responsibilities
Provide direction and supervision to CROs; Lead engagements with partner agencies (HDB, PA, SPF, AIC); Review and clear case submissions and enforcement documents; Provide management updates on case progress; Develop CRO capabilities through coaching and training; Review and develop recommendations to improve SOPs
Seniority
Senior, hands-on IC with supervisory experience