Remote Service Engineer, IGT-S (Remote-Based)
Core
Provide telephone, remote technical support, and remote diagnostics to external healthcare customers for Philips Image Guided Therapy (IGT) Fixed Systems products.
Role type
Remote Service Engineer (Field Service)
Builds
Remote support for IGT systems (Azurion/Allura) to avoid dispatching field engineers
Domain
Healthcare technology / Medical Imaging
Deliverable
client delivery
Required skills
diagnostic imaging service experience, electronics/mechanical/networking theory, remote access technologies, radiation safety protocols, PPE usage
Preferred skills
BSEE/BSEET/BSME/BSMET degree
Technologies
Philips IGT systems (Azurion, Allura), remote access tools
Responsibilities
Resolve customer service events using Philips tools, escalate product issues to higher-level support, implement process improvements, respond to inquiries via phone/email/chat, work in hospital/healthcare environments
Seniority
Mid-level, hands-on IC