French Speaking Customer experts for SquareTrade - Work In Athens, Greece
Core
Provide expert support to SquareTrade clients regarding insurance policy coverage and protection plans, managing high-volume inquiries via phone, email, and chat.
Role type
Customer Service Representative (Insurance)
Builds
Insurance policy coverage and protection plans for SquareTrade clients
Domain
Insurance
Deliverable
client delivery
Required skills
French (native or fluent), English (professional proficiency), CRM system management, claim initiation and status updates, data privacy compliance
Preferred skills
Previous experience in insurance or customer service industry
Responsibilities
Provide expert support to SquareTrade clients regarding insurance policy coverage and protection plans, Manage high-volume inquiries via phone, email, and chat, Assist policyholders with claim initiation, status updates, and documentation requirements, Resolve complex insurance-related concerns, Educate customers on the benefits of insurance coverage, Maintain detailed records of interactions within the CRM system