Teammanager Juridisch Service Center (JSC)
Core
Leading a team in the Legal Service Center (JSC) to ensure high-quality, fast customer service and operational stability.
Role type
Senior Team Manager (Legal Service Center)
Builds
Customer service operations and team performance within a legal service center
Domain
Legal services / Customer Service
Required skills
Team leadership, KPI management, process improvement, stakeholder communication, talent development, regulatory compliance, analytical thinking, change management
Preferred skills
Experience with digitalization and AI, coaching leadership style
Technologies
None stated
Responsibilities
Translate insights into improvement actions, create a motivating climate for employee development, live the company's behavioral principles in daily operations, steer on KPIs and quality, follow up on customer signals for improvement, participate in projects and recruitment, ensure compliance with laws and regulations
Seniority
Senior, hands-on IC
