Customer service
Core
Process incoming orders and serve as the primary contact point for customers via phone and email.
Role type
Customer service representative
Builds
Order fulfillment and customer support
Domain
Logistics and warehousing
Deliverable
product features
Required skills
Order processing, customer communication (phone/email), system data entry, issue escalation
Preferred skills
Logistics sector affinity, weekend availability
Technologies
Customer support systems
Responsibilities
Process incoming orders, answer customer inquiries via phone and email, register customer interactions in the system, escalate problems to the appropriate department or manager