Casual Customer Service Banker - Hawke's Bay
Core
First point of contact for customers on the branch floor, engaging and listening to handle transactional needs and product enquiries.
Role type
Casual customer service banker
Builds
Transactional banking services and customer solutions
Domain
Retail Banking
Deliverable
product features
Required skills
Customer engagement, transactional processing, personal details and ID updates, product recommendation, digital platform education
Preferred skills
Customer service experience, resilience, logical problem solving, multi-tasking, adaptability, relationship building
Responsibilities
Engage with customers in a warm friendly manner, process customer transactional banking needs, update customers personal details and identification, assist with general product and service enquiries, help educate customers on online platforms and digital solutions