Team Leader
Core
Lead a team of Analysts and Sr. Analysts to deliver operational engagements, ensuring exceptional client experience, productivity, and quality outcomes.
Role type
Senior IC Team Leader (Operations)
Builds
Operational service delivery engagements for clients
Domain
Banking/Financial services, Global Operations
Required skills
People management, Service delivery leadership, Regulatory compliance (AML/KYC/CDD), Quality control, Process improvement, Data analysis (MI reports), Team training and development
Preferred skills
Banking/Financial services background, AML/KYC/CDD operations experience, Customer focus, Mentoring and developing others
Technologies
Microsoft Office (Excel, Word, PowerPoint)
Responsibilities
Maintain service levels and productivity for a team of ~12 direct reports; Protect client interests and ensure regulatory compliance; Report and resolve operational issues; Manage team training and resource planning; Drive process improvements and efficiency gains.
Seniority
Senior, hands-on IC