Service Delivery Operations Team Lead- Voice
Core
Lead a team in managing customer queries, handling escalations, and resolving complaints to transform customer support into a strategic differentiator.
Role type
Service Delivery Operations Team Lead (Customer Support)
Builds
Customer support operations and service quality
Domain
Customer Service Technology / Contact Centers
Required skills
Problem-solving, adaptability, agility, team management, analysis of moderately complex problems
Preferred skills
Ability to work under pressure, quick learning
Responsibilities
Manage/resolve customer queries and complaints, handle escalations, close faults within SLAs, manage small teams or work efforts, understand strategic direction for team goals, create or adapt solutions and methods.
Seniority
Mid-Senior, hands-on IC with team management
