Housing Support Manager (North West Auckland)
Based in New Zealand
Core
Manage housing and social stability for low and medium needs customers and their families, including de-escalating disruptive behavior and handling rent arrears.
Role type
Housing Support Manager
Builds
Tailored support and services for customers in Kāinga Ora homes
Domain
Social housing and community support
Deliverable
client delivery
Required skills
relationship building, de-escalation, problem solving, rent arrears management, debt recovery, travel, cultural awareness
Preferred skills
experience in tenancy/emergency/social housing, knowledge of Residential Tenancy Act
Responsibilities
Visit customers at their homes, attend stakeholder meetings, manage disruptive behavior situations, handle rent arrears and debt collection, travel long distances within the region
Seniority
Mid-level, hands-on IC