Technische/r Sachbearbeiter/in
Core
Central point of contact for customers regarding spare parts and lifecycle topics, coordinating requests and developing solutions for discontinued components.
Role type
Technical Customer Service Specialist (Spare Parts & Lifecycle)
Builds
Spare parts offers, service offers, and documentation for new and existing plants
Domain
Chemical and Pharmaceutical Industry (via careerplan.io/jobs/5902702551-technischer-sachbearbeiterin-at-bioengineering-ag)
Required skills
Technical vocational training (Automation Engineer or Plant/Equipment Builder), Salesforce, ERP systems, MS Office, Technical drawing review (P&IDs), Process optimization
Preferred skills
Experience in international customer environment, Knowledge of Pharma/Biotech/Food industry
Technologies
Salesforce, MS Office, ERP
Responsibilities
Process and coordinate customer inquiries, orders, and complaints; Create and track spare parts and service offers; Technically review requests using drawings and documentation; Maintain master data and part lists; Coordinate workshop and assembly orders; Monitor deadlines and material availability; Ensure smooth information flow between customers and internal departments; Maintain quality documentation; Contribute to process optimization and ISO 9001 compliance.
