Business Improvement and Project support
Core
Business Improvement and Project Support role focused on optimizing systems, processes, and technology to enhance team performance and efficiency within an employment support agency.
Role type
Business Improvement and Project Support Specialist
Builds
Internal operational systems, project deliverables, and streamlined business processes
Domain
Social sector / Employment support services
Required skills
Project planning and execution, Systems thinking, Process mapping, Requirements gathering and documentation, Microsoft 365 proficiency, Stakeholder coordination, Training and adoption support, Problem-solving, Administrative coordination, Social sector knowledge
Preferred skills
Innovation, Initiative, Flexibility in dynamic environments
Technologies
Microsoft 365
Responsibilities
Provide administration and coordination support across projects, Champion business improvement and quality processes, Identify efficiency opportunities through systems and processes, Support project planning and deliverable completion, Use technology to achieve work objectives, Analyse project challenges and find practical solutions, Train others in system and process usage, Collaborate with Business Operations Manager on service improvement objectives
Seniority
Mid-level, hands-on IC