Executive, Guest Service
Core
Support daily guest service operations in a Serviced Residence to ensure resident satisfaction and create a home-like atmosphere.
Role type
Guest Service Executive
Builds
Resident check-in/out, access control, account management, and amenity reservations for serviced residence guests
Domain
Real Estate / Hospitality
Deliverable
product features
Required skills
Front desk operations, access key card issuance, account management, reservation handling, complaint resolution, cash handling
Preferred skills
Travel and tour arrangement assistance, employee onboarding support
Technologies
Property management systems, booking systems
Responsibilities
Assist residents with check-in and check-out procedures, issue apartment access key cards, manage residents' accounts and apartment availability, handle resident feedback and complaints, receive and convey messages, handle safekeeping of cash and valuables
Seniority
Individual Contributor, operational level
