Junior IT Helpdesk
Core
L1 Helpdesk & Sales Admin Coordinator providing first-line technical support and sales administration for a B2B Managed Service Provider.
Role type
Junior IT Helpdesk (L1 Support & Sales Admin)
Builds
IT support services and sales coordination for small and medium-sized businesses
Domain
IT Services / Managed Service Provider
Required skills
first-line IT troubleshooting, sales administration, client communication, ticket management, record keeping, coordination, travel logistics
Preferred skills
Microsoft 365 proficiency
Technologies
Microsoft 365
Responsibilities
Provide first-line support for basic IT issues, escalate complex issues to senior staff, assist with sales administration and paperwork, answer calls and greet visitors, maintain accurate ticket notes, coordinate tasks with clients and colleagues, travel to support clients as required
Seniority
Junior, entry-level IC
