Centralized Services Engineer
Core
Administer and optimize core MSP platforms including RMM, PSA, backup, endpoint protection, and patching systems to ensure efficiency and consistency across clients.
Role type
Centralized Services Engineer
Builds
Standardized platform configurations, automated workflows, and reliable service delivery tools for Managed Service Providers.
Domain
IT Services / MSP Operations
Required skills
RMM platforms, PSA platforms, backup systems, endpoint protection, patch management, scripting, automation, troubleshooting, system optimization
Preferred skills
CompTIA A+, Network+, Security+ certifications, documentation, standardization, continuous improvement
Technologies
ConnectWise Manage, Autotask, ConnectWise Automate, Datto RMM, NinjaOne
Responsibilities
Administer and optimize core platforms including RMM, PSA, backup, endpoint protection, and patch management; Develop scripts and automation to improve efficiency; Monitor platform performance and proactively resolve issues; Troubleshoot and resolve complex platform and tooling issues; Maintain technical documentation, scripts, and standard operating procedures; Collaborate with technical and service delivery teams to improve operational effectiveness.
Seniority
Mid-level, hands-on IC